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    Last updated: 30th of March 2025

    This Privacy Policy explains how Ponychart ("we," "us," or "our") collects, uses, and protects the personal and non-personal data of users ("you" or "your") when you access and use our BI application that automates the creation of BI dashboards in Tableau using AI. Ponychart is not affiliated with Tableau.

    1. Data Collection

    Personal Data

    • What We Collect: We collect personal information such as your email address, and, if you choose to provide it, your first and last name.
    • How It Is Provided: This information is provided directly by you when you sign up, register, or contact us.

    Non-Personal Data

    • Automatically Collected Information: We automatically gather certain data when you use our service, including:
      • Usage Analytics: Information about your interactions with the application (e.g., features used, pages viewed).
      • Cookies and Similar Technologies: Data related to your device and browsing behavior (see section 4 below for details).

    2. Purpose of Data Collection

    We collect and process your data to:

    • Enhance Service Quality: Improve the performance, reliability, and overall functionality of our application.
    • Personalize User Experience: Customize your experience by adapting features and content based on your usage.
    • Support Customer Service: Provide timely and efficient support, including troubleshooting and responding to inquiries.
    • Analytics and Improvement: Analyze trends and usage patterns to refine our products and services.

    3. Data Sharing and Third Parties

    We share your data with carefully selected third-party service providers to help us deliver and improve our services:

    Analytics Services:

    • PostHog: To collect and analyze usage data, enabling us to optimize the application.
    • Google Analytics: To gather insights into how users interact with our service, which helps us enhance the user experience.

    These third parties are bound by confidentiality agreements and are prohibited from using your data for any other purposes.

    4. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to:

    • Improve Functionality: Ensure smooth operation of the application and to remember your preferences.
    • Collect Analytics Data: Help us understand how our service is used so we can improve performance and user experience.

    Your Options:

    • Cookie Settings: You can modify your browser settings to control or block cookies. However, please note that disabling cookies may affect the functionality of our application.
    • Opt-Out: For certain analytics cookies, we provide an opt-out mechanism. Instructions for opting out can be found here/in our help center.

    5. User Rights

    We respect your rights and give you control over your data:

    • Access: You may request a copy of the personal data we hold about you.
    • Correction: You can request corrections to any inaccurate or incomplete data.
    • Deletion: You have the right to request deletion of your personal data.
    • Opt-Out: You can opt-out of certain data collection practices (subject to legal and contractual limitations).

    To exercise these rights, please contact us at contact@ponychart.com.

    6. Data Security

    We take data security very seriously. Measures include:

    • Encryption: All data is encrypted both at rest and in transit.
    • Access Controls: Strict access control measures ensure that only authorized personnel can access your data.
    • Regular Audits: We periodically review and update our security practices to address potential vulnerabilities.

    7. Data Retention

    • Dashboards and User-Uploaded Data: By default, these are retained for 8 days, unless specified otherwise.
    • Analytics Data: Collected usage data is retained for up to 2 years to support ongoing improvements and compliance with our analytics practices.

    8. International Data Transfers

    Your data may be processed and stored on servers located in different countries. In such cases, we ensure that appropriate safeguards are in place to comply with relevant data protection laws and to protect your data during international transfers.

    9. Contact Information

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

    10. Changes to the Privacy Policy

    We reserve the right to update this Privacy Policy from time to time. Should we make significant changes, we will notify you via email or through the application. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.

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